Shipping policy

Shipping Policy

Last updated: September 1, 2026

KRISPI ships orders from our North American warehouses to the destinations shown at checkout.

Order Processing

Orders are normally processed within a few business days after payment is confirmed.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Shipping Rates

Shipping rates are calculated at checkout based on your destination, order size, and selected shipping service.

Any free-shipping promotions are subject to the conditions shown at checkout or on the applicable promotion.

Estimated Delivery Times

Estimated shipping times shown at checkout begin after your order has been processed and handed over to the carrier.

Delivery estimates are not guaranteed. Delays may occur due to weather, customs processing, carrier disruptions, holidays, or other circumstances outside our control.

Tracking

When tracking is available, tracking information will be sent to the email address provided with your order.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

International Orders

International shipments may be subject to customs clearance, import duties, taxes, brokerage charges, or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the recipient.

Customs processing may also cause additional delivery delays.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error. Once an order has shipped, we cannot guarantee that the address can be changed.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside KRISPI's direct control.

If your package appears to be significantly delayed or lost, contact us with your order number and we will assist with investigating the shipment.

Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to complete required customs procedures, additional shipping fees may apply if the order is reshipped.

Contact

If you have questions regarding your shipment, please contact us through the customer service information provided on our website and include your order number.