Refund policy
Refund Policy
Last updated: September 1, 2026
We want you to be happy with your KRISPI order. Because our products are consumable food products, we generally cannot accept returns or exchanges due to a change of mind.
Damaged, Incorrect, or Defective Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging, where applicable
Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.
Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbours, your building concierge or mailroom, and the shipping carrier first.
If the package still cannot be located, contact us and we will do our best to assist you.
Change of Mind
Due to food safety and hygiene requirements, we do not accept returns or provide refunds for products simply because you changed your mind, no longer want the product, or did not enjoy the flavour.
Opened Products
Opened or partially consumed food products are not eligible for return or refund unless there is a verified product quality or safety issue.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
Once an order has been packed or shipped, we may no longer be able to cancel or modify it.
Shipping Charges
Original shipping charges are generally non-refundable unless the refund results from an error made by KRISPI.
Refund Processing
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.
Contact
For any order issues, please contact us through the customer service information provided on our website and include your order number.